ordered goodridge lines for bike + other stuff, placed order 5th april
box arrives today.... no brake lines, so call M+P
"Oh that part of the order comes from Goodridge themselves"
Fine say I, when can I expect that then please (note I am being pleasant here)
"well we havn't ordered them yet sir, and there is a 10 working day lead time from Goodridge..."
So, what you're saying is that although I placed an order with you on 6th, if you order them from Goodridge today I'll be luck to get them by 30th April, Thats a whole bloody month near enough from me placing order!!!
"Yes"
Why didnt you tell me this when I placed the order
"I can cancel that part of the order for you"
Notice how the 'customer service' person deftly ignores what I've said.... they must have training courses from that (mind you is that why most customer service call centres as abroad, it is cheaper AND those working there geniunely do not understand a word you say, so they can safely ignore what you are saying and continue with the script?!!?)
Too bloody right luv (pleasantness gone now), and can you tell me why I wasn't told of this when I placed order (asked again)
"that has been cancelled for you now"
No apology, ignored question 2nd time too... f*ck 'em
Every time without fail they f*ck something up, and why oh why can't they tell you that the brake orders have an extra 10 day lead time, it don't take much
Bailed out, yet again, by Bykebitz who will get me a HEL kit in 2 days max!!
Edited by jht, 16 April 2007 - 11:16 am.