Working on the Blackbird Easter weekend when it dawns on me insurance must be about due.
Check certificate Sat evening. Insurance expires midday on the 28th March. No email or letter received.
Rang them on the 28th at 1.20 pm as working & first chance I got.
I was told I was still covered. How ask I.
It was on auto renewal says the young lady.
How did that happen says I, as it was done over the phone last year.
Well you would have been informed she tells me.
I beg to differ says I, that would not be something I would accept. Out of curiosity what was the renewal quote.
£441 she says.
Cue jaw hitting the deck. You're having a laugh says I, same cover from comparison site £144. So you can forget about renewing.
So you want to cancel do you.
I certainly do.
O.K. there will be a cancellation fee, Oh & we've taken payment.
Pardon says I, how much have you taken.
Oh the full amount.
So just so I have things straight I have no notice of renewal, your trying to take £441 from my account (good luck on that one) & for 1 hrs 25 mins you want to hammer me with cancellation fees e.t.c.
I'll have a chat with my manager she says. O.k. there will be no cancellation fees & any payment made will be refunded within 10 days.
On the 31st £44 deducted from my account.
Fast forward to day 9 & letter drops through the door. Dear Mr Bryan you gullible barsteward there is an outstanding balance of £5.15 for canceling your insurance.
They closed early today, probably just as well.
It will be an interesting call tomorrow, will be referring them to the fact that as they record all calls perhaps they may wish to listen to mine & then get back to me, because by my clock payment should be back in my account in 2 days allowing for the weekend.
Bit long winded & rant over. Sorry.