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Rst Customer Service


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#1 Jim

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Posted 03 August 2018 - 01:32 pm

I just thought Id share my positive experience with RST customer service.

I bought a pair of RST boots about 18 months ago and recently found a couple of issues with them. I sent RST an email with photos of the problem points - some stitching starting to come away and a split PU ankle protector. But overall, Ive been really pleased with them.

From the start RST were interested in getting my feedback, ending up with me returning the boots to RST for a first-hand inspection of the problems. The long and the short of it is that RST have sent me a new, replacement pair of boots even though the old ones were well out of the warranty period and, practically speaking, had many thousands of miles left in them.

Customer service above and beyond normal expectations.

The current ones: 04 TDM900 :good:, 84 Honda XL600R :), 08 Buell Ulysses XB12XT  :rotflmmfao:

The past 40 years worth (at least the ones I can remember)...
Voshkod 175, Fantic GT, Honda CD175, Honda SL125, Honda CJ250, Ural 650, Pre-unit Triumph Thunderbird 650, Suzuki GS550, Honda CB400/4, Kawasaki Z1100Ltd, Kawasaki GPz1100, Kawasaki z650, Suzuki GS750, Honda CB400/4, Suzuki GS850, Yamaha TDM850 Mk1, Honda XRV750 Africa Twin, Yamaha XT250, Yamaha FJ1200, BMW R1100GS, Yamaha TDM850 Mk1...


#2 Catteeclan

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Posted 03 August 2018 - 06:33 pm

Not normal service now days. Always good to hear good customer service.  :good:


2002 TDM900 Yellow


#3 Nig

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Posted 04 August 2018 - 01:51 pm

Nice to hear about good customer service for a change - it would swing me to buying RST products again in the future.

#4 LustyLew

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Posted 09 August 2018 - 09:36 pm

I've had RST kit since getting into biking back in 2005.

My last leather/textile jacket from RST had to be at least 8 years old. Apart from a bit of wear and tear, and the white leather inserts being a bit grubby, it's still in great nick!

#5 PICARD

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Posted 10 August 2018 - 09:21 am

Just bought their "jeans" (style 2002), hope to do a review in 10 years time....stay tuned.
Always good to hear good feedback. Fancy their Adventure suit.
Lock onto my co-ordinates and beam me up !!

04 900 - 92 mk 1 - r 1150 rs - Z550 A1 - 2x bonnies - plastic slug -XL185 - ...not in that order !! (and one or two i don't want / dare to own up to !!)

#6 Talltom87

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Posted 10 August 2018 - 11:03 am

Glad to hear! Ive just bought some RST tundra leather boots, havent opened them yet. But, hopefully they fit and what not.


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