21 replies to this topic

[dandywarhol]

Just had a conversation with a CG telesales operator who told me the Carole Gash "free" European Cover will only get you home if the value of the bike exceeds the cost of recovery to your home.

Now, pardon me for being sceptical but I've no idea how much it would cost to transport my bike from the southern/northern/easternmost tip of Europe to Edinburgh

[TDMTAM]

Just had a conversation with a CG telesales operator who told me the Carole Gash "free" European Cover will only get you home if the value of the bike exceeds the cost of recovery to your home.

Now, pardon me for being sceptical but I've no idea how much it would cost to transport my bike from the southern/northern/easternmost tip of Europe to Edinburgh

So if it costs to much are they going to buy you a new bike to replace your abandoned bike!!!!!
TAM

[dapleb]

I think there is also summat in small print that says if its over 15yold you can whistle dixie......either way once I'm 10miles on me journey I'd be fegged.... the G seem to have gone down hill rapidly in the past few years.

[Minty Hippo]

Now, pardon me for being sceptical but I've no idea how much it would cost to transport my bike from the southern/northern/easternmost tip of Europe to Edinburgh

They send em back from Bulgaria by bullock cart so you should be ok. Just. As long as the bullock don't get a blister on his hoof.

[Pict]

As long as the bullock don't get a blister on his hoof.

I guess there will be a disclaimer in the small print?

[stormy]

From experience, I would never use Carole Nash even if it was the only option other than not using anything!

5 years ago, me and 3 friends set off for a 2 week tour taking in Interlaken, Northern Italy, down towards Monaco, back up through the centre of France.

On the return route, just outside Grasse on the Route de Napeleon, Dan ran his 3 year old TRX wide on a tight uphill left hander, and unfortuanately for him, there was a block of concrete sticking out of the bank. He hit this with both his bike, but also his right leg and knee. At the roadside amidst a lot of pain induced screaming, I honestly though he was going to lose the leg. He didn't, due to the help and assiatance given by the local Gendamaire(sp?), hospital and the three locals who stopped. Full credit to all those stopped and helped. The helicopter pilot who ferried him over the mountains to the hospital had to land on a very narrow section of roadway to effect the pickup, awesome skill watching him put the thing down on a fag packet sized area!

However, once he was stabalised and able to be coherent for a while, we discovered that he had taken out a Carole Nash holiday/accident insurance policy to cover (he thought) his hospital bill and bike repatriation. The hospital bill ran to a couple of grand, and the bike, no idea, but not cheap.

Using the telephone number given with his policy, all he got was "this number has not been recognised" every time he called it. So calling a mate in the UK, he eventually got through to CN to explain what had happened and to arrange his (and the bikes') recovery to the UK.

They first of all denied he had a policy with them, yet he had the policy in his hand, so where did that come from then?
Once they agreed that he did have a policy, they then tried to say it didn't cover motorcycling ..... strange
given it was taken out to cover a bike hoilday, (as a point of note, this has happened to me aswell with a bike specific touring company, insisting that you take out their bike policy, only to then discover following a tumble 3 days before the trip starts, that their policy doesn't cover biking ............ ).

Anyway to cut a long story short, CN agreed to pick up the hospital bill and the bike recovery, once Dan had paid for it first and then send them the bill for re-imbursement.

I met Dan a year later after this trip, still not had the bike back, and still not had any re-imbursement from CN, who, when contacted once back in the UK, denied ever having spoken to Dan. Ever.


So, be warned about CN, I wouldn't shag "her" with yours!.

AA 5* aren't much better.

[wicklamulla]

Stormy name and shame the feckers who shafted you !

[stormy]

Stormy name and shame the feckers who shafted you !

mmm....

ok.

That would have been Byrne-up Motorcycle Tours.

I heard a rumour t'other day, and I don't know how much truth there is that rumour, possibly just a malicious rival maybe, but the rumour was that the Byrne-Up folks have gone, or are about to go bust.

Mike

[Matlock]

Curses , one of the reasons I went with Carole Nash was the inclusive European breakdown cover. Anyone able to recommend any alternatives?

BTW - from the CN website: "Carole Nash Insurance Consultants was acquired by Groupama UK, one of the UK’s leading insurers. Management at Carole Nash Insurance Consultants reassured bikers that it is business as usual."

So, be warned about CN, I wouldn't shag "her" with yours!.

- I wouldn't shag her full stop. Although, I'm sure she's a lovely lady .......

[wicklamulla]

ffs what are people meant to do if they have an accident, lie on the side of the road chatting to Carole's Gashe on their mobile while recording the conversation at the same time JUST IN CASE ?????????

[unclesumo]

A mate of mine wrote his VFR off in France. I'm not sure of the details but he said he just rang CN & they sorted everything out. That was a couple of years ago though when customer service still existed.

[Drew48]

A mate of mine wrote his VFR off in France. I'm not sure of the details but he said he just rang CN & they sorted everything out. That was a couple of years ago though when customer service still existed.

their service is shit nowadays- moved to another company after 5 years with them- same crap needed breakdown assistance & no answer on the given phone number and their prices are ludicrous now £300 for the two bikes on TPFT (9 years no claims and 39 years old in a rural area) moved to e-bike £135 for the two OK so no breakdown cover but then effectively didn't have any with CN

[ripper]

e bike do have breakdown cover as an option, but only covers 6 breakdowns in one year £122 fully comp for TDM850 & Yam Tr1

[Drew48]

e bike do have breakdown cover as an option, but only covers 6 breakdowns in one year £122 fully comp for TDM850 & Yam Tr1

bugger did not notice that option

[stormy]

e bike do have breakdown cover as an option, but only covers 6 breakdowns in one year £122 fully comp for TDM850 & Yam Tr1

Saw your bike list, a TR1 ?

Are we talking about the big 1000 V Twin, XV1000 derived thing? 2 SR500 motors joined at the crankshaft?
Air ride suspension? Fully enclosed chaincase and all other manner of good things, TR1?



sorry, had one of those beasties myself, never saw another, never even knew another one existed!

Edited by stormy, 19 June 2007 - 07:47 pm.

[jht]

TR1, always fancied one to tinker with (TR1200 anyone )
watched couple on fleabay recently tho funds stopped play

Carol G,been with for 3yrs, had good service from when knocked off 2 year ago, always seemed helpful on dog'n'bone & even got car insurance with 'em
Can't be arsed usually with the annual phoneathon to see if quotes cheaper as they only ever been +/- £50 max, so gone with devil I know

mind you I pay £600 for the two, so maybe I ought start shopping again......

Edited by jht, 19 June 2007 - 09:04 pm.

[dandywarhol]

Well, I phoned around a bit and only Norwich Union came close so I stuck with Gash after negotiating a half price instalments package. They assured me the Euro cover was full and that the conversations are recorded (which in fact they are when I had to check back on one of last years feck ups) £334 for 2 bikes comp.

[dapleb]

Told me they "couldn't find" the calls, that were made during last years feck up. But luckily R'kid made a note of name/times/dates, but never the less, they "couldn't find" them. I'm sure if it was for THEIR benefit they would try looking a bit harder.

[wicklamulla]

Well, I phoned around a bit and only Norwich Union came close so I stuck with Gash after negotiating a half price instalments package. They assured me the Euro cover was full and that the conversations are recorded (which in fact they are when I had to check back on one of last years feck ups) £334 for 2 bikes comp. is Edinburgh renowned fer bike crime Alan as that sounds alot fer a man of your years...... ???

[stormy]

Well, I phoned around a bit and only Norwich Union came close so I stuck with Gash after negotiating a half price instalments package. They assured me the Euro cover was full and that the conversations are recorded (which in fact they are when I had to check back on one of last years feck ups) £334 for 2 bikes comp.

Are ye a youngster then for that price!!!?????

I pay £224 for a fully comp policy that cover 3 bikes, one of which is the Thunderace. Then I pay in installments.

sorted.



Oh, it was via Motorcycle Direct who came up with a NU policy.