e idea of diligence and duty to the customer in the crock of @*** that used to be a parcel service?
1) I buy an item on eBay from a US (Los Angeles) seller. Nice guy, sorts out the shipping etc. Posts item on 9thJune.
2) I don't hassle because he's been very fair aqnd I wait patiently for an economy service to run its course.
3a) After 3 weeks or so I'm getting jittery, so I try find out where we're at and have no tracking number . No reply - turns out he travels a lot.
4) By July 9 I'm thinking this isn't just a holdup in Customs,
5) By 12th July (last Saturday) the seller is at home and sends me background info including shipping code
6) 1'm on to the ParcelFarce tracker right away, and read (in summary)
9 June collected from sender 48 hr service (!)
11 June received in UK
13 June released from customs (duty to be paid )
13 June received at local depot (Welwyn - about 12 miles from me.
14 June Awaiting payment of charges (to include £8 for "special services" (???) by PF
9 July Returned to sender - customs charges not paid
11 July Received at International hub for return shipment
.
It's the weekend, so of course there's no one to talk to. I send an email to Customer Service, hoping somebody will sttep in on Monday (toda) and stop the goods going on a plane back to LA. Fat chance, I'm thinking, but you gotta try.
l
Thoroughly wired up by now, I rootle around the maze of uselless. self-congratulation on the crappy PF web site and stumble across a live person in the London office - the only bright spark in this whole episode. I learn that I should have been sent a letter of notification, and his record maintains that I was so notified on June 14. EH??? So he undertakes to ring some bells for me and arrange a lookout for the parcel, though not a search. Oh well. At least he offered to kick ass in Welwyn and get them to call me.
Sunday I call Welwyn, buthe guy says only that hell email (?) the International hub and somebody will call me in the morning. I sweat out another.night.
Monday (today) 8am Tracker shows no change (woohoo! Maybe I'm in luckI call Customer Service and explain things to a gumchewing bimbo, using big words and alien concepts like "urgent"? "against the clock, "minuets count" etc..Eventually there's the distant tinkle of a penny dropping and she tells me she'll (you'vee guessed) "email the International hub" Aaaarghhhh!
8.30 the Welwyn depot calls, takes some details and promises to call back. I'm cheerred by the lad's remark that he thinks the parcel has been stopped and is set for rre-delivery.
9.30 am no callback so I ring again, but yer man is on the phone, and will call me.....
9.45 am he calls and says the Hub has responded to his email (AAAaaarrghhhh!) and there's nothing he can do now that the system has locked on to returning the parcel to the sender. I look at my sceen and find that this final step was taken at 9.33 - 12 minutes previously, while he was on the other call...
Since then I've been watching the process of repatriation ttttrunde on its merry way
THANKS FOR A STERLING FECKUP< YOU USELESS UCARING BASTARDS!!!
Edited by Pict, 15 July 2014 - 01:55 am.